You asked, we answered.

What are the shipping costs?
Orange Base currently ships through Australia Post with delivery charges from $12 to most Australian states and territories.

How long will shipping take?
Please note we always do our best to get deliveries to you as fast as possible but cannot control Australia Post or courier delivery times. We ship through regular post with generally 2-3 business days to metropolitan areas and 7 days to most other areas.

Do you ship internationally?
If you’re outside Australia we’d love for you to purchase Orange Base, so please contact us info@naturalsoluion.com.au for International shipping costs.

Do you offer refunds?
We don’t accept any refunds for your purchases, unless you receive a faulty product. If so, please get in touch with our team.

Does Orange Base contain any artificial colours or scents?
Unlike other orange detergents, which often contain orange colouring and D-Limonene to give them a citrus smell, Orange Base is completely free from artificial colours and scents and 100% natural.

Why does Orange Base appear to be more expensive than detergents from supermarkets?
Orange Base is a concentrated detergent, so you water it down to your individual needs making it very reasonably priced. Most supermarket brands have already watered down their detergents making them very uneconomical, and you pay for mostly water!

Do you test your product on animals?
Definitely not - we love our furry friends!

Where can I buy Orange Base?
Here of course! Or check out our stockists page to see if we currently sell in your local area.

Why does my Orange Base vary in colour from time to time?
Due to using cold-pressed orange oil any variation in colour is attributable to different peel varieties such as Valencia or Navel Oranges.

Can I use Orange Base in the washing machine?
Yes definitely! Stubborn stains can be pre-treated with Orange Base or add two capfuls to a top loading machine and 1 capful to a front loader for your standard wash.

Does Orange Base contain Optical Brightening Agents (OBAs)?
No they don’t. Unfortunately, nearly all laundry products contain OBAs. These ingredients are not performance enhancers and are simply an unnecessary chemical additive that can cause skin irritation.

Is it safe to use Orange Base on delicate fabrics?
It’s always recommended to spot test on a hidden seam, however a small amount of detergent (20:1) dabbed onto the fabric will safely remove most stains.

Is Orange Base safe for my septic system?
As our product does not contain bleach, ammonia, phosphates or any caustic chemicals they are completely safe on septics and biocycles. It is also readily biodegradable.

What else can Orange Base be used for?
SO MANY THINGS! 100ml bottle of Orange Base can easily be taken on board when flying and used as clothes wash or even body wash. A larger bottle or spray bottle can be tucked in with the camping or fishing gear. Orange Base can even be used as a dog shampoo leaving your pooch smelling great!

If you have any other questions just give us a holla!